Custom Audio Video

    Listing Category: Audio, Energy Management, Home Theater, Lighting, Smart Home, and VideoListing Manufacturers: Bower&Wilkins, CLASSE, Control4, Crestron, DPI, INTEGRA, ROTEL, Sony ES, Sony XBR, and STEWART

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    • Custom Audio Video in Bluffton, SC is an industry leader in technology solutions for entertainment system and home integration needs. For nearly 20 years, we have been providing ex

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    • “Twenty years ago Custom Audio Video did the electronic work in our new home. We were delighted with the professionalism, quality of work and their quick response for any service needed. Five years later we built another home and had electric shades installed by a well known company specializing in electric blinds. It was a disaster from day one. The manufacturer misled us on the performance and capability of the equipment and what it could provide. Also offered the local representative no assistance or support with installing the shades. When we realized Custom Audio Video sold electric blinds we contacted them. Sandy Benson, the owner, immediately and very aggressively contacted the manufacturer and convinced them to remedy our situation. She spent many, many hours working with the manufacturer to supply new motors and CAV’s very capable personnel performed proper installation. The manufacturer requested that CAV represent their line which Sandy declined. Our blinds work beautifully thanks to Sandy and her capable personnel. CAV offers what service and customer support should be. We know of no other company that would have taken on this responsibility when they had no association with the manufacturer , the product line or the original sale. How grateful we are!” Gail & Mike Z “Dear Sandy I want to thank you for the work that your company did for the installation of my surround sound system and the 2 TVs you put in my home. The professionalism of your workers was impeccable along with their outstanding work. You do get what you pay for. The attention to detail while installing my system was fantastic and whenever there was a minor issue or question you or your staff were always there to answer my questions very promptly. Please never go out of business because I will not know who to use in this region because you are the best. I was in the Air Force and worked at the Pentagon in the late 70’s and my Specialty was as an Audio Video Media Specialist, so I know this field even though it has changed since I was in the military. I can tell you that your work is top notch. This is the second time I’ve had to use Custom Audio Video for your services and I can tell you that you really care about your customers and take pride in your installations. Thank you for the great work you did, and now, not only does my house Rock when I watch a 4K movie on my 75 inch Sony, but you also Rock. Thanks again, Sincerely,” Walter Kopczynski “Thanks Sandy– As always, the service and care we receive from your team is exceptional! Forever fans,” Stephanie Lindley, CEO Byrd Cookie Company Dear Sandy, Too many times all we ever here about our work is when something goes wrong. Well, I wanted to write and commend your employees. I knew I needed an update in my TV and sound system. Everyone was telling me I needed a smart TV. And that was the sum total of my knowledge. I did, however, know enough to come to Custom Audio Video and not a Best Buy or Walmart. When I first entered your exquisite showroom, it showcased several different systems, beautifully. I then knew everything I had heard about Custom Audio Video was true. My journey to an amazing system began when I asked for your help. You sent Jed out to look at my room and to make suggestions. I was truly impressed with his extensive knowledge. He made suggestions that I never would have considered. After he sent me the estimate for a whole new system, I was a little reticent about the need for a whole new overhaul of my audio visual system. I went into your store to discuss it, and look at the recommended components, and after speaking with you and several of your employees, I was reassured that what was recommended made 100% sense . I left feeling very confident and looked forward to the installation. Scott and Jonathan were scheduled to come out and they stayed for a full day, attending to every detail to make sure things were perfect and I was happy with the set-up. They were extremely patient, answering all all my questions, and made sure I understood how to navigate through the remote and the components. So, VOILA, it was completed!!! I was blown away with the full and exquisite sound that came out of my new speakers. I was able to manage all the controls from ONE remote, instead of fumbling around with a remote for each component!!! I loved my SMART TV, and along with that I felt smart and in control of my incredible system. The whole experience was remarkable; I am very impressed with the total process. Everyone was professional and knowledgable, so it took that component of indecision and ignorance on my part, out of the equation. Well done Sandy!!! I commend you and your employees for an exceptional service and superlative experience. With many thanks, I remain Sincerely, GinnieLee Chalmers
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