March 09, 2008 by Rachel Cericola
You can say a lot of things about who is winning the game wars. However, when it comes to returns, one company claims that Microsoft’s Xbox 360 is the real winner.
Warranty company SquareTrade says (via Yahoo!) that 16 percent of 360 consoles experience some type of failure within six to 10 months after the warranty purchase. Three out of five of those are due to overheating issues, or the Red Ring of Death—which gets its name from the appearance of a red light surrounding the power button.
Microsoft currently extended its warranty coverage to three years specifically for this issue. Yahoo! adds that the number of problems could actually be higher, because many owners most likely hit up Microsoft first when a failure occurs.
An offshoot to the overheating problem: Those lucky enough to get their consoles fixed, could lose any purchased Xbox Live content.
SquareTrade says that competing consoles, such as the Wii and PS3 pale in comparison, with failure rates hovering around 3 percent.
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Over the past 15 years, Rachel Cericola has covered entertainment, web and technology trends. Check her out at www.rachelcericola.com.
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