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What’s Next for Google TV?
What I like, and don’t like about Google TV.
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December 28, 2010 | by Grant Clauser

Google TV has had a bad month. First, we hear that Big Browser asked its manufacturing partners to put the breaks on any Google TV products they’d planned to announce at the upcoming Consumer Electronics Show. Then, we get news leaks that Logitech has ceased production of the Revue—the only Google TV set-top-box on the market. While neither Google nor Logitech will confirm these reports, they’re not deneying them either, so it looks like the platform that had hoped to make a big splash, has made a plop instead.

Before this blog starts sounding like an attack on Google, let me get this out of the way—I like Google TV. I’m a big fan of integrating more internet-based or cloud content into the living room.  I like a lot of the ideas Google TV brings to the table, but as others have observed, the system seems only half-baked. In order for the platform to succeed, or even last another six months, the company needs to revisit the system’s strengths and weaknesses as well as consider who its target really is.

In the spirit of giving (and returning) I offer up my thoughts on what Google TV does right and wrong:

Since I’m feeling a little Grinchy, I’ll start with the bad first:

Menu and submenu overload. The main screen, if you can call it that, begins with a long scroll of options including Applications, Spotlight and others. Go into most of those sections and you either get another scroll of options or a grid of options. I love the fact that there’s really a load of content, but the structure makes it easy to get lost. Remember the Philips Electronics tag line: Sense and Simplicity. Give it a try.

Audio hanging. When I go to Pandora, or YouTube or any content that has sound, and then try to navigate away, I still hear that sound. I have to either pause it, or figure out a way to actually stop it (which isn’t always clear). It’s nice that I can still listen to music while browsing CNN, but when I start a CNN video, often I get to audio tracks fighting it out at the same time. My multitasking has its limits.

Changing controls. Each time I log onto an application for the first time, there’s a brief tutorial on how to use it—that means the controls work differently for each application. While it’s nice that the third-party app developers get to do their own thing, changing how the remote works on the fly is annoying.

Autostart video. On many of the video sites (YouTube, CNN, Adult Swim) the videos begin automatically playing whether you want them to or not. Yes, I know regular TV works that way—you click a channel and it starts playing. But this isn’t regular TV—it’s supposed to be smarter than that.

Wonky connections. If I don’t use Google TV for a while, it seems to want to switch from my Wi-Fi connection to Ethernet even though I’ve never connected Ethernet. This means that each time I want to use the Google TV, I need to go back to the setup menu and reconnect to my wireless network. Who has to do that with cable TV?

Random screensaver. Google TV seems to randomly put up a screensaver, without regard to when or where it makes sense. I’d like the screensaver to kick in after a few minutes while I’m listening to Pandora, and sometimes it does, sometimes it doesn’t. In fact, I’d rather Pandora apply its own screensaver with album art, but that’s probably up to them, not Google. I bet there’s a way to configure it to kick in with my own photo albums, but I haven’t looked hard enough yet to find that.

Chrome Browsing on TV. Standard web browsing on TV just isn’t going to work. I’m just not convinced that viewing web sites on a TV is ever going to catch on with most people (I said most, so don’t all attack me at once). I know that’s important to both Google and Intel (Intel’s Atom processors run the platform), but few people want that experience when they sit down for an evening of TV. That’s what laptops and iPads are for.

Network Blocks. Google, you really need to work on this. All major broadcasters are still blocking access to their content through Google TV. How can’t a company with the long reach of Google do something about this? What would happen if Google turned it around and blocked NBC from its search engine?

Now, onto the good:

Youtube.  Google TV’s YouTube interface is the best I’ve seen—better than on all the Youtube features on connected TVs or PS3. It’s simple, works well and does a pretty good job of scaling the low-res files for a big screen. I used it to show family members some videos I’d made of my kids.

Netflix fixed. Now that Google sent out an upgrade to it’s Netflix interface, it’s one of the better ones available instead of being one of the worst.

Keyboard remote. The keyboard remote is a mix of good and bad. Google TV might be intolerable without a keyboard. The one that comes with Logitech’s Revue is light, responsive and effective. I like how you can set it up to control your other devices so you’re not remote juggling. That said, it may be overreaching a bit.

Just Start Typing. I really like that the search bar automatically starts as soon as you start typing. Makes sense and works well, especially in YouTube.

Lots of Apps: Yes, Google TV has lots and lots of apps, and new ones pop up every now and then. This is the key to the system, in my opinion. The more variety, the stronger it is.

Videoconferencing: This works and is pretty cool. That also makes it a bit scary.

Verdict:

Is Google TV doomed as a result of some bad reviews? Will Google TV go the way of Web TV and several other internet appliances before it? No. I’m guessing that Google won’t go completely back to the drawing board—the company as well as Intel, has invested too much in this to just let it flounder and drown.  But the system needs a user-interface overhaul. While there may actually be a computer behind that Google TV device, for users, it’s still a TV, and that means it has to respond like a TV with the same level of reliability, consistency and logic, which right now it doesn’t have.



Grant Clauser - Technology and Web Editor, Electronic House
Grant Clauser has been covering home electronics for more than 10 years with editorial roles in several consumer and trade magazines. He's done ISF-level damage to hundreds of reviewed products and has had audio training from Home Acoustics Alliance and Sencore. He's also the author of the book The Trouble with Rivers. Follow him on Twitter @geclauser.



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Comments (2) Most recent displayed first.
Posted by Jesus  on  01/13/11  at  07:26 PM

I just got the Logitech Revue from my job at DISH and all I can say now is that I wish everyone could experience TV this way. I like being able to switch to Facebook when my show changes to commercial. I hate waiting for them to end, and now its time to update my page. I love the integration feature for my DISH equipment. Now I can get search results from the internet, my DVR recordings, and the DISH guide all at the same time! I recommend this to everyone, get more info at dish.com/googletv!

Posted by Clinton Gallagher virtualCable.TV  on  12/30/10  at  07:11 PM

Mr. Clauser does a good job of illustrating the difficulty of creating the types of products and services which have never before been possible in history. However, as so put forth he fails to respect that fundamental reality as the basis for any reasonable criticism which follows.

Hence, Mr. Clausen must be perceived as dishonest—or—small-minded whose bias continues to prevent him from understanding the “big picture” of what is really occuring; at least to the extent to even mention it. I think more of the latter as I will attempt to make obviously clear.


I would have much preferred Mr. Clauser to celebrate the fact that retaking control of our TVs from the over-the-air broadcasters and their filthy and racist programming will go far towards putting an end to it as all other attempts to prevent their filth from entering our homes have clearly failed so far.

It will not be long and we will all have software that will enable us to configure the TV to block Internet addresses enabling us to finally, reliably and securely filter what our children will be exposed to on TV. This noble objective is no secret in the marketplace for those of us who know about and are working to make the big picture a reality. This reality is what will finally enable the rating systems to literally function in a manner the filthy over-the-air broadcasters will not be able to defeat.

I would also have welcomed Mr. Clausen’s expression of appreciation towards the many new startups and jobs which are being created to help families survive the financial onslaught of our society.

Enabling the TV to be connected to the WWW means any of us are now able to enter the ~$60 billion annual television industry marketplace which has since day one been a closed-market controlled by fascist oligopolists that paid members of our Congress to allow them to obtain a license which enabled them to—exclusively—create and control a huge marketplace and I will repeat: a marketplace of filth

December 9th 2009 legislation changed that forever and that day will one day be understood in its historical context as liberating the TV from fascist governance is opening the last hold-out of the digital device platforms and the democratic process is now beginning to make it possible to never again be forced to take the good with the bad at $100 a month broadband access included. Now we can vote with the “controller” like never before and the real fun in media is about to begin.

The fact that Yahoo! Connected TV, Samsung Internet@TV, Google TV, Microsoft XBox, Logitech and the many others that are now working feverishly to respond to change is good for them and good for us all.

That is the big picture that will one day soon enough even provide benefits to those who don’t get it yet, however, keeping themselves busy complaining about the way the software does or does not work is something somebody has to do so have at it Mr. Clauser.



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