June 13, 2008 by Rachel Cericola
Will Wal-Mart’s rollback prices include service with a smile?
MarketWatch is reporting that Wal-Mart might start offering electronics repair, similar to (and in direct competition with) Best Buy’s Geek Squad.
Electronics has been a huge moneymaker for Wal-Mart, so adding service could be a key growth area.
As part of the plan, the company will transform one of its Sam’s Club stores in Houston to a Sam’s Club Business Center, targeting small business customers. I wonder if you’ll still be able to get a 2-gallon tub of pudding while making copies and restocking the supply cabinet.
Doug McMillon, president and CEO of Sam’s Club, says that if things go well, they will transform other stores.
Do you think Wal-Mart could give the Geek Squad a run for your money? Also, for those small business owners out there: Do you or would you do your shopping at Sam’s Club?
Currently, half of Sam’s Club’s business comes from commercial businesses. There’s no word on when and where Wal-Mart might add install services.
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Over the past 15 years, Rachel Cericola has covered entertainment, web and technology trends. Check her out at www.rachelcericola.com.
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