Product News
Wal-Mart Offers TV, Home Theater Installation
For $99, consumers get a pre-installation consultation, package clean-up, tutorial, and follow-up visit.
October 26, 2009 by Steve Crowe

Wal-Mart is now offering home installation services for TVs, home theaters and PCs.

The big-box retailer, which expressed interest in the installation market in June 2008, has partnered with N.E.W. Customer Service Companies Inc., which has a network of 11,000 certified installers who will perform the in-home services.

According to Reuters, the support service will be available in time for the holiday shopping season and is a direct challenge to Best Buy.

Wal-Mart will charge $99 for basic TV installations and $129 for basic PC setup, which consumers can purchase on a prepaid card. Basic TV services include:

  • A pre-installation consultation
  • Cleaning up the packaging
  • Tutorial
  • Follow-up visit

A premium TV service that costs $339 will also offer wall mounting, concealed in-wall wiring and setting up two additional A/V components.

PC services, which range up to $199, will include peripheral hook-ups, data transfer, software installation and hard-drive defragmentation. Wal-Mart will also help set up home theaters, wireless router networks or a home office computer network.

“It’s an affordable and simple solution, and a real benefit to our customers,” says a Wal-Mart spokesperson.

Best Buy spokeswoman Paula Baldwin told Reuters that “Geek Squad helps people with their PCs, TVs and other tech gear no matter where they bought their devices, so Wal-Mart customers can feel confident they can still depend on Geek Squad for tech support.”

With yet another option, who do you trust to perform your installations? Please answer the poll question below.

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Who Do You Trust for Installations?

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