According to the annual Brand Keys Customer Loyalty Engagement Index (CLEI) that tracks 441 brands in 62 categories, Samsung ranks first in several key consumer electronics categories.
Here are the rankings for computer and electronic brands:
LCD
1. Samsung
2. Sony
3. Sharp
4. Panasonic
5. Hitachi/JVC/Toshiba
6. RCA
Plasma
1. Samsung
2. Panasonic
3. Pioneer
4. Toshiba
5. LG/Sony
6. Hitachi/Philips
Computers
1. Apple
2. Dell
3. Gateway
4. Fujitsu/HP
5. Sony Vaio/Toshiba
6. Lenovo
7. Compaq/NEC
8. Panasonic
DVD Players
1. Samsung
2. Philips/Sony
3. Toshiba/JVC
4. Pioneer
5. Panasonic/Sharp
Robert Passikoff, Brand Keys founder and president, says the category drivers for consumers are product attributes and value. He says consumers want “50 percent off, cool design and bulletproof warranties.”
Click here for the complete listing of the 62 category rankings.
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So..what’s up with the LG/Sony under the plasma list? Either there is some merger between the two companies that I’m not aware of….or the people taking the survey aren’t aware that Sony left the plasma business a couple years ago.