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font-size:11pt; margin-top:12px;"> <div class="pad2"></div> </div> <div class="hed" style="width:628px;">Report: Retailers Misleading Consumers on DTV Transition</div> <div class="dek" style="width:628px;">Secret shopper survey finds retailers are pushing new televisions on customers confused by the digital TV transition.</div> <div class="pad12"></div> <div style="width:304px;float:right;margin:-8px 2px 6px 12px; padding-left:0px; padding-right:0px; xborder-left:1px solid #FFF;" class="paddingright"> <img src="http://www.electronichouse.com/images/uploads/used_car_salesman.jpg" border="0" alt="image" name="image" width="300" height="239" /> </div> <div id="fb-root" style="margin:-4px -10px 8px 0px; padding:2px; height:24px; width:310px; border-top:1px dotted #CCC; border-bottom:1px dotted #CCC;"> <script src="http://connect.facebook.net/en_US/all.js#appId=184884124901443&xfbml=1"></script><fb:like href="http://www.electronichouse.com/article/report_retailers_misleading_consumers_on_dtv_transition" send="false" width="310" show_faces="false" font="Arial"></fb:like></div><div class="break"></div> <div id="storybody" style="margin-left:0px;margin-right:16px;"> <div class="bodybullets"> February 14, 2008 | by <a href="mailto:cmckenney@ehpub.com">Chuck McKenney</a><div class="pad2"></div> <p>A new report done by the consumer advocacy group <a href="http://www.masspirg.org/" title="MassPirg" target="_blank">MassPirg</a> (Massachusetts Public Interest Research Group), finds many retailers are misleading consumers about the upcoming analog-to-digital television transition.</p> <p>MassPirg recently conducted a “secret shopper” survey at 132 locations of five leading national electronics retailers in ten states. The advocacy group alleges many sales clerks tried to persuade customers to buy new televisions rather than offering the less expensive converter boxes. Here is some other data from the survey:</p> <p>- 81% of the sales staff did not know about or gave out inaccurate information about converter boxes.<br /> - 78% of the sales staff provided inaccurate information about the federal government’s coupon program for converter boxes.<br /> - 42% of sales staff provided inaccurate information about the month of the digital transition deadline date.</p> <p>“Americans are largely unaware of the digital conversion,” MassPirg consumer advocate Eric Bourassa said in a statement. “And that includes retail sales clerks at electronics stores who are providing inaccurate or misleading information that may cost consumers time and money.” MassPirg did not reveal which retailers were involved in the survey.</p> <p>In February of 2009, analog televisions that receive over-the-air signals will no longer work, unless they are equipped with digital converter boxes.</p> <p>The complete report can be found at <a href="http://www.masspirg.org/report" target="title="masspirg.org">masspirg.org</a>.</p> <p> </p></i> <div style="margin-bottom:4px;font-size:95%;"></div> </div> <a name="tags"></a>  <div class="pad2"></div> <div class="posted" style="color:#666;"> <br clear="left" /> <br clear="left" /><div style="border-top:1px solid #CCCCCC;margin-bottom:4px;margin-right:4px;"></div><div class="pad2"></div> <div style="color:#990000; font-size:12pt;">Article Topics<br /></div><div class="pad2"></div> <div xclass="tag" style="font-size:12pt; line-height:15pt; padding:0px 10px 6px 0px;"> <div class="pad2"></div> <a href="http://www.electronichouse.com/topic/C91/">Entertainment</a> · <a href="http://www.electronichouse.com/topic/C157/">Product News</a> · <a href="http://www.electronichouse.com/topic/tag/Set_Top_Box" title="Set Top Box" xstyle="color:#999999;">Set Top Box</a> · <a href="http://www.electronichouse.com/topic/tag/Digital_Transition" title="Digital Transition" xstyle="color:#999999;">Digital Transition</a> · <a 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language="javascript">toggle(getObject('exp1192064330_link'), 'exp1192064330');</script>  <br clear="left" /> </div> <div style="margin-left:0px;margin-right:10px;"> <div style="border-top:1px solid #CCCCCC;margin-bottom:4px;margin-right:-16px;"></div><div class="pad2"></div> <div style="color:#990000; font-size:12pt;">Comments (3) <span style="color:#666; font-size:10pt;"> Most recent displayed first.<br /></div><div class="pad6"></div> <div class="commentbox2"> <div class="commentedge"> <div class="padleft10"> <div class="commentbyline">Posted by Andrea on 02/05/09 at 01:07 PM</div> <div class="commenttext"> <p>Thank you for having an answer for people since all of these websites dont! </p></div> </div> </div> </div> <div class="commentbox2"> <div class="commentedge"> <div class="padleft10"> <div class="commentbyline">Posted by MysteryOnlineShoppers.com on 06/20/08 at 08:52 PM</div> <div class="commenttext"> <p>Great Article.</p> <p>Thanks!</p> <p><a href="http://www.mysteryonlineshoppers.com">http://www.mysteryonlineshoppers.com</a> </p></div> </div> </div> </div> <div class="commentbox2"> <div class="commentedge"> <div class="padleft10"> <div class="commentbyline">Posted by Crude Dude on 02/14/08 at 03:27 PM</div> <div class="commenttext"> <p>For the uninformed Americans:<br /> YOU DO NOT NEED A CONVERTER BOX OR A NEW TV AFTER 2/09 IF YOU ARE USING CABLE OR SATELLITE. </p></div> </div> </div> </div> <br /><br /> </div> Commenting is not available in this weblog entry.  </div> <br clear="left" /> </div> <div class="containerright"> <div class="containerrightinner"> <div id="sidebox" style="color:#333; line-height:11pt; padding:2px 2px 0px 2px; background-color:none; border:1px solid #d7deee; margin-top:0px;">  <SCRIPT LANGUAGE=JavaScript>  </SCRIPT>  </div> <div id="sidebox" style="color:#333; line-height:11pt; padding:4px 6px 6px 6px; background-color:none; border:1px solid #d7deee; margin-top:4px; text-align:center;"> <a 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