June 26, 2009 by EH Staff
Q. I tried to uninstall Move Media Player from my PC because it takes up 44.4 GB. When I try to uninstall the application, it tells me that I do not have sufficient access to uninstall and to contact my system administrator. But I am the owner of the computer and I am signed in as administrator. - Arkansas
A. I have a possible fix for this problem. I have had success before with this method for uninstalling an application that was giving that same error message. This fix isn’t specific for the application in question, and it may not solve their problem.
If an application gives an error that you do not have sufficient access to uninstall it, sometimes enabling the hidden administrator account, and uninstalling the application while logged into it will solve the issue. To enable the hidden admin account follow the steps below.
1. Open a command prompt in administrator mode by right-clicking and choosing “Run as administrator”
2. Type the following command: net user administrator/active:yes
3. You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice.
From the Administrator account try uninstalling the application. If successful, log out, and then log back into your normal account. Finally, disable the hidden Administrator account following the instructions below.
1. Make sure you are logged on as your regular user account, and then open an administrator mode command prompt as above.
2. Type the following command net user administrator/active:no
Ron Reed is support manager for S1Digital, developer of media servers. S1Digital focuses on one thing: Digital Media. The company doesn’t build business or general home computers. They don’t support or sell office or business server applications. They just make digital home entertainment products.
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