Verizon Wireless to Pay Millions to Customers

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The wireless company plans to credit customers erroneously charged for data fees.


Oct. 04, 2010 — by .(JavaScript must be enabled to view this email address)

Think your Verizon Wireless bill has been a bit high? You aren’t crazy. In fact, you could be getting a refund.

It seems that Verizon Wireless had a bit of a billing problem, and ended up overcharging 15 million customers for data services that should have been free. Customers have been complaining to the FCC for about three years. On Sunday, the company made a statement saying it would refund all affected customers.

“As we reviewed customer accounts, we discovered that over the past several years approximately 15 million customers who did not have data plans were billed for data sessions on their phones that they did not initiate. These customers would normally have been billed at the standard rate of $1.99 per megabyte for any data they chose to access from their phones. The majority of the data sessions involved minor data exchanges caused by software built into their phones; others included accessing certain web links, which should not have incurred charges. We have addressed these issues to avoid unintended data charges in the future.”

Don’t start spending that refund money just yet. Most customers will receive credit, in amounts between $3 and $6. A few customers can expect larger sums, although Verizon hasn’t commented on that. Also, those no longer with Verizon should be getting a check in the mail.

According to several reports, the payout could cost Verizon anywhere between $50 and $90 million. The company plans to notify customers between now and November, via their regular phone bills.

 



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