Verizon Adds 24-Hour Tech Support

"Expert Care" provides support for consumers facing computer, TV and phone problems.

Add Verizon to the growing list of retailers and service providers who have launched new and improved technical support for their customers.

“Expert Care” offers round-the-clock help for issues involving computer software and hardware, TVs and telephones.

Obviously, this type of emergency service comes with a price. Here’s a breakdown of the plans and cost:

Device Protection - Provides repair or replacement of multiple computers, TVs and telephones regardless of age, size or place of purchase. The plans range from $4.99 to $19.99 a month, depending on the equipment covered, and may also include repair or replacement of original equipment remote controls, keyboards, mice, monitors and backup batteries for Verizon’s FiOS service. 

Premium Technical Support - Offers a 10-month subscription plan, priced at $14.99 a month, which includes telephone and online support for issues such as virus and spyware detection and removal, virtual private network problems, help with firewalls, problems with computer operating systems, gaming connectivity problems, and software and hardware help. Telephone and online technical support is available 24 hours a day, seven days a week. 

Premium Onsite Support - Provided in partnership with Circuit City’s firedog, this plan includes onsite support ranging from operating system installations to full PC and home network setups, billed on a per-use basis. There are several offerings, tailored to specific needs and priced from $99.99 to $249.99.

“We developed Expert Care to give customers the kind of support they need to keep their digital home networks humming,” says Peter Castleton, executive director of Verizon corporate marketing.

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