September 29, 2010 by Rachel Cericola
Last week, Netflix CEO Reed Hastings inserted his foot into his mouth during an interview with The Hollywood Reporter.
Earlier in the week, the online rental company launched a streaming-only service for our neighbors to the north. The new service will cost Canadian customers $7.99 per month—exactly one dollar less than we pay here in the U.S. However, that extra buck allows actual discs to be sent to your house. This is a nice little perk, considering how every title is not available for streaming.
During the interview, Hastings was asked about the price difference and the lack of a streaming-only option for U.S. customers. Here is how it went down:
The Hollywood Reporter: Are you concerned that American Netflix subscribers will look north and ask for the same discount Canadians get at $7.99?
Hastings: How much has it been your experience that Americans follow what happens in the world? It’s something we’ll monitor, but Americans are somewhat self-absorbed.
Yeah... he could have just said how there is no streaming-only option in the U.S., but they are looking into it. Instead, he saved that tidbit for his apology. If you read some of the comments that follow, people don’t seem very forgiving about his comment. However, this is one self-absorbed American that’s way too addicted to her Netflix account.
Also, I have to think that I’ve been called worse—and probably in retail situations. I’ve moved on. Did you or will you cancel your Netflix account based on this incident? Sound off in the comments section below.
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Over the past 15 years, Rachel Cericola has covered entertainment, web and technology trends. Check her out at www.rachelcericola.com.
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