AV Components
Satellites, Small Cable Cos. Rate Well in Customer Satisfaction Survey
satisfaction index
May 21, 2008 | by .(JavaScript must be enabled to view this email address)
Overall satisfaction with the cable/satellite industry has improved this year, according to the American Customer Satisfaction Index.
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6 Comments (displaying chronologically) Post a comment
Posted by Ron Genzer  on  05/27  at  01:17 PM

I have DishNetwork and was told I had to have the receivers connected to a phone line to avoid a $5/month/receiver charge but was not told that I had to have them connected to a land line.  I run VOIP and it will not connect thru the receivers so I still get charged the $10/month.

Posted by Paul  on  05/27  at  02:20 PM

The reason Dish requires a connection to a phone line is so they can monitor your viewing habits and sell that information to advertisers.

Posted by Bob  on  06/02  at  07:06 AM

DISH does not have a contract with Major League Baseball….What a joke. How can a satellite company NOT provide just a fundamental service?>

When my 18 month contract rins out I will switch to Direct TV or back to Comcast.

Posted by Mitri D  on  06/07  at  12:59 AM

seems you all have dish network. i am a technical service rep for dish(answer phones). as far as the phone line thing goes. each company charges per tv. for some stupid reason dish calls it a phone line fee. actually it is saving you money by plugging it in. also there are codes you can plug into the rcvr to use it with a voip connection. if you have vongage on your remote hit the menu, then 6-1-4 then in the prefix box type in *99. it’ll work. any hd reciever you can use a broadband connection instead of a phone line.

Posted by texastom  on  06/07  at  07:05 AM

Since Comcast took iver cable franchises in many old Time Warner areas, prices have gone up and the number of channels on various packages has declined.  All this in short pertods of time.

Posted by kitten  on  05/29  at  09:50 AM

i have direct tv and i am very happy with my services. i get more channels plus all my church channels, gospels channels and a whole lot more plus better picture quality then cablevision.
direct tv has far more better customer services then cablevision. i dumped cablevision as they were a nightmare deceptive fraudulent billing.
i will stay with direct tv.

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