My one “adventure” in Best Buy was several years ago, and it was my last.  Over the years, I had purchased a number of display models from Circuit City.  I got the box, the owner’s manual, the remote, and everything.

At Best Buy, the clerk went back “to look for the box” and disappeared.  My credit card was run through without any hesitation.  I asked about the box, the manual, the antenna, and the remote.  “Oh, we can’t find them.  You can call Sony and they’ll sell you a replacement remote for $30.”  I was only getting a $60 discount on the TV, and the plastic housing had a nasty scratch in it.  Without an antenna for local channels and a remote, not to mention an owner’s manual, I’d burned up most of the $60 “savings.” 

I told the girl at the register to back out the charge on my VISA.  “Oh, we can’t do that.  You have to come in Monday when the office is open to do that.”  Oh no I don’t.  Me (all 100 pounds of me), my dark heavy boots and motorcycle jacket sat on the Customer “Service” Counter until someone figured out how to refund my money.

I have not returned and will not return.  If I’d never bought a floor model before, maybe I’d have accepted this nonsense, but I bought a four-piece stereo (plus remote) and a washer/dryer with no problem—but not from Best Buy.

If you are looking to buy 52-inch Samsung HDTV for $9.99 you are wanting something for nothing. This has nothing to do with whether Best Buy customer service or the store is this or that. I agree with Joe there is a degree of common sense with this deal. You think Walmart, Sears, HHGregg, even Amazon.com would’ve sold it to you for that? Based on a typo on a website listing? Come on people! Augustine Fou and Debra Green knew they wouldn’t get that HDTV for $9.99 or even $1000 when they ordered it. They should have called the 888 number to verify it first.. What do those two people or anyone expect Best Buy to do? Really, what do you expect? Give you something for nothing?

Not that I prefer buying from BB, but for large ticket items, I prefer to purchase them in store. This makes me feel better in case something goes wrong. I hate having to ship something back, wait for transit time, wait for processing time, wait for shipping time back, just to get something replaced.

Why would anyone buy anything from Best Buy?  You can get it online much less.  Best Buy’s customer service is horrible.

Debra is one of the recent trend of entitled consumers that demands excellent customer service but does not want to pay for it.

You get what you pay for?  She paid $10.00 for a 52” TV and she got exactly what she paid for.

I don’t think Best Buy should do anything more than they did…it should be REALLY obvious that is was an honest mistake (not that Best Buy hasn’t done some shady things in the past, but that doesn’t apply here).

The reason Best Buy, Walmart, etc have done so well is people like this don’t want to pay for the exact service that they later demand…after they forgot that they don’t care about service when they’re buying things, just want a deal.  It’s unfortunate, but it’s been the downfall of customer service in America, but that’s a whole different article lol.