September 20, 2008 by Richard M. Sherwin
Apple Inc. has issued a recall to their newest iPhone model power adapters (world-wide), warning its customers to replace the device’s power adapter following reports that metal prongs broke off and stuck in power outlets, creating a risk of electric shock.
The recall comes on the heels of reported bad service problems, lack of customer support from AT@T and inconsistent operational results from the super-hot selling product.
Apple said it will exchange the ultra-compact USB adapters for a redesigned model, without charge, in retail stores and online starting Oct. 10.
But Apple, through a spokesman and through warnings in most Apple stores and on-line, told customers who received the tiny USB adapter with their 3G phone or who bought it separately should immediately stop using it. Apple said iPhone 3G owners should use its standard USB power adapter, which has fold-up prongs, or charge the device by plugging it into a computer.
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Richard Sherwin is a former syndicated technology columnist and TV/Radio analyst, who has also been a marketing executive with IBM, Philips, NBC and a chief advisor to several manufacturers and service providers.
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