December 19, 2012 by EH Staff
4. How long has the integrator has been in business?
A well-established integrator simply has more hands-on experience, has encountered more challenges and has therefore figured out more solutions. A difficult customer might be the biggest challenge of all, so you can surely appreciate the skills of a pro who has turned numerous frowns upside-down. Successful years/decades past also suggest that he will be more likely to still be around in the future to service the client’s needs.
How many similarly-sized projects has the integrator done in the past?
If this is the first time an integrator has done, say, an end-to-end whole-home project, he is far less likely to have a successful outcome as opposed to one who routinely performs those types of jobs. It’s not solely a matter of experience, but specifically experience that matches your needs.
5. Does the integrator have a showroom location or office that the client is able to visit?
A modern, welcoming showroom is an indication of how stable the organization is. A competitor operating a smaller, home-based installation business might lack the resources to execute larger projects, or to be there to maintain his previously installed systems in the future.
6. What is the experience level of the company’s installers and technicians?
Even the best techs—the men on the front lines pf the job—have all had to overcome at least some minor (in some cases major) obstacles while installing a system. A seasoned installer/technician brings those experiences with him to subsequent jobs and knows how to best deal with most surprises as they occur. If you’ll pardon the cliché, there really is no substitute for experience.
Check out these great professionally installed Home of the Year winners.
7. What is the support system behind the salesperson?
An African proverb states that “It takes a village to raise a child.” In the consumer electronics world, it takes a dedicated team to see a job through from the contract to the popping of champagne corks and the watching of the first movie. The right salesperson should have all the answers you need and inspire confidence in your purchase, but ultimately the work is only going to be as good as the weakest link in the chain, so get to know them all: the designers, electricians, A/V experts and so on.
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